Field Support Specialist - Tanah Bumbu, South Kalimantan

Join Mitracomm Ekasarana as a Field Support Specialist in Tanah Bumbu, South Kalimantan and play a pivotal role in delivering exceptional on-site technical and operational support for retail and consumer product initiatives. This position is ideal for someone who thrives in dynamic environments and is eager to contribute to the success of our growing team. As a Field Support Specialist, you'll be at the forefront of ensuring seamless operations and customer satisfaction in the field.

Mitracomm Ekasarana is a leading provider of comprehensive retail and consumer product solutions, with a strong presence in South Kalimantan. We pride ourselves on our commitment to excellence and innovation, and we're looking for a Field Support Specialist to join our team and help us continue to deliver outstanding results. In this role, you'll be responsible for a wide range of tasks, from troubleshooting technical issues to providing training and support to our field teams. You'll work closely with our retail partners to ensure that their operations run smoothly and that their customers receive the best possible experience.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical and operational support for retail and consumer product initiatives.
• Troubleshoot and resolve technical issues in a timely and efficient manner.
• Assist in the installation, configuration, and maintenance of retail equipment and systems.
• Train and support field teams on the proper use of equipment and systems.
• Monitor and report on the performance of retail operations and systems.
• Collaborate with retail partners to ensure the smooth operation of their initiatives.
• Stay up-to-date with the latest industry trends and technologies.
• Ensure compliance with all relevant regulations and safety standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a technical support or field service role.
• Proven experience with retail equipment and systems, such as POS systems, payment terminals, and inventory management software.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.
• Familiarity with Microsoft Office Suite and retail-specific software such as SAP or Oracle.

🛠️ Keahlian

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